Our Philosophy

We speak the language of insurance. We believe that a homeowner shouldn't have to be a claims expert just to get their house back. We act as your advocate and technical partner, providing the detailed estimates and data that adjusters need to approve your repairs quickly and fairly.

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Service Highlights

Xactimate Estimating: Using the industry-standard software that insurance companies trust for accurate pricing.
Detailed Claim Documentation: Providing line-item lists and "before/after" photos for a smooth approval process.
Direct Billing: We handle the paperwork and invoicing with your insurance company to reduce your out-of-pocket stress.
Code-Upgrade Assistance: Identifying when current building codes require a better repair than what was originally there.

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Why Choose Us

Veles Quality Standard: Unlike some "preferred vendors," we prioritize the homeowner's long-term satisfaction over the insurance company’s bottom line.
Transparent Communication: You are always in the loop regarding what the insurance company has approved and what is still pending.
Full-Service Reconstruction: We manage the entire project from the initial disaster to the final coat of paint.

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1. Scheduling a Quote

We schedule an in-person quote within 7 days of being contacted. During this meeting, you'll have the opportunity to meet our designers and share your vision.

2. Going over the Project Details

We review the specifics of your project, explore potential options, and provide an estimated project timeline.

3. Detailed Quote

You receive a comprehensive quote within 48 hours, outlining the costs associated with each component of the proposed project.

4. Review the Quote

Review the items in the quote and select which you would like to move forward with. The quote represents the best price offered and is not subject to further discounts.

5. Signing the Contract

The contract clearly outlines the scope of services, any previously discussed clauses, the payment schedule, and project guarantees. It also includes essential company information, such as commercial insurance details, HST number, address, and contact information.

6. Renovation & Project Management

Once construction begins, you’ll be assigned a dedicated project manager who oversees every aspect of the renovation. We provide weekly progress updates, maintain an organized schedule, and ensure quality control at every stage. Any adjustments or additions are handled through clear, documented weekly change orders, keeping the process transparent and stress-free as the project moves forward.

7. Final Reveal & Walk-Through

After completion, we conduct a detailed final walk-through to ensure every element meets our standards and your expectations. Final touch-ups are addressed, and the space is presented ready for use, a finished project you can confidently enjoy.

Our Process

See how we bring your vision to life with a clear, step-by-step approach that keeps you informed and confident at every stage

FAQs

Everything you need to know before we begin. Clear answers for a seamless transformation

Do I have to use the contractor my insurance company recommends?

No; in Ontario, you have the legal right to choose any qualified contractor you trust to perform the repairs.

What is a "Deductible" and when do I pay it?

The deductible is the portion of the claim you are responsible for; it is typically paid to the contractor at the start of the project.

What if the insurance estimate is lower than your quote?

We submit "Supplements"—detailed evidence and photos showing why additional work or costs are necessary to restore your home correctly.

Can I upgrade my kitchen while you are doing insurance repairs?

Yes; many clients choose to pay a "change order" fee to upgrade materials or layouts while the insurance covers the base repair cost.

How does the insurance company pay for the work?

Typically, they issue a check in the name of both the homeowner and the contractor, or they pay the contractor directly upon your sign-off.

Will my insurance premiums go up if I make a claim?

This depends on your provider and the cause of the loss; we recommend discussing this with your insurance broker.

Insurance Restoration & Repairs